Frequently Asked Questions (FAQs)
1. What is Everdure Shop?
Everdure Shop is your ultimate destination for high-quality automotive tools and equipment. We provide a wide range of products to meet the needs of professional mechanics, DIY enthusiasts, and automotive hobbyists.
2. Where are you located?
Our headquarters is located at 21228 Sloan Drive Harper Woods Michigan 48225, USA. We operate primarily as an online store to serve customers nationwide.
3. How can I contact you?
You can reach us via email at contact@Everdure.Shop, or through our contact us Page.
Products
4. What types of products do you offer?
We offer a wide range of automotive tools and equipment, including but not limited to:
- Hand Tools
- Power Tools
- Diagnostic Equipment
- Lifting Equipment
- Tool Storage Solutions
- Specialty Automotive Tools
5. Are your products high quality?
Yes, we carefully select and curate our products from leading brands in the industry to ensure they meet our rigorous standards for quality, performance, and durability.
6. Do you offer warranties on your products?
Yes, most of our products come with manufacturer warranties. Specific warranty details can be found on the product pages. If you have any warranty-related questions, please contact our support team.
Ordering and Payment
7. How do I place an order?
Placing an order is easy! Simply browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
8. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
9. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your privacy and security are our top priorities.
Shipping and Delivery
10. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
11. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but most orders arrive within 3-7 business days.
12. Can I track my order?
Yes, once your order is processed, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s website.
Returns and Exchanges
13. What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Items must be unused, in the same condition as received, and in the original packaging.
14. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at contact@Everdure.Shop
or call us at +1 607 346 7468. We will provide you with the necessary instructions and support.
15. Are there any restocking fees?
No, we do not charge restocking fees on returns.
Warranty and Repairs
16. How do I claim a warranty?
If you need to claim a warranty, please contact our support team with your order details and a description of the issue. We will assist you with the warranty process and ensure your product is repaired or replaced as needed.
17. Do you offer repair services?
While we do not offer in-house repair services, we can guide you to authorized repair centers and assist you with the repair process for products under warranty.
Customer Support
18. How can I get help with my order?
For any questions or assistance with your order, please contact our customer support team at contact@Everdure.Shop or call us at +1 607 346 7468 . We are here to help!
19. Can I get advice on which tools to buy?
Absolutely! Our team of automotive experts is available to provide recommendations and advice on the best tools for your specific needs. Feel free to reach out to us for personalized assistance.