Effective Date: 26/07/2024
At Everdure Shop, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our return and refund policy provides the necessary guidelines for returning items and receiving a refund.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused and in the same condition as you received it.
- Packaging: The item must be in its original packaging.
- Receipt: A receipt or proof of purchase is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
Return Process
- Contact Us: To initiate a return, please contact our customer support team at contact@everdure.com or call us at +1 607 346 7468 . Provide your order number and reason for the return.
- Receive Authorization: Our team will review your request and, if approved, provide you with a return authorization number and instructions on how to send back your item.
- Ship Your Item: Pack the item securely in its original packaging, include the return authorization number, and ship it to the following address:Everdure Shop Returns
21228 Sloan Drive Harper
Woods Michigan 48225
USA
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check your bank account or contact your credit card company. Processing times may vary. If you still have not received your refund, please contact us at contact@everdure.com.
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at contact@everdure.com or +1 607 346 7468. We will provide instructions for the exchange process.
Return Shipping Costs
- Customer Responsibility: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Prepaid Return Label: In certain cases, we may provide a prepaid return shipping label. If a prepaid label is provided, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@everdure.com or +1 607 346 7468. We will arrange for a replacement or refund and cover the return shipping costs for such items.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact us:
Email: contact@everdure.com
Phone: +1 607 346 7468
Address: 21228 Sloan Drive Harper Woods Michigan 48225, USA
Thank you for shopping with Everdure Shop. We value your satisfaction and are here to assist you with any issues you may have.